Privacy Policy
Last updated: 4 August 2026
Privacy Policy
Ben and Jon Carpentry is committed to protecting your privacy and handling your personal information in accordance with UK data protection laws.
This Privacy Policy explains what information we collect, how we use it, and your rights.
Who We Are
Ben and Jon Carpentry provides professional carpentry, kitchen installation and building services throughout Hampshire and Sussex.
If you have any questions about this Privacy Policy, please contact us using the details at the bottom of this page.
Information We Collect
When you complete our contact form or contact us directly, we may collect:
Your name
Email address
Telephone number
Property address (where relevant)
Details of your enquiry or project
Any additional information you choose to provide
Our website may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
This information helps us improve our website and understand how it is being used.
How We Use Your Information
We use your personal information to:
Respond to your enquiries
Prepare quotations
Arrange appointments
Carry out requested work
Manage customer records
Communicate with you regarding your project
Meet legal and accounting obligations
Improve our website and services
We will never sell your personal information to third parties.
Contact Forms and Tradify
When you submit an enquiry through our website, your information is securely transmitted and may be stored within Tradify, our job management system. We use Tradify to manage enquiries, quotations, customer records and ongoing projects.
Tradify processes your information on our behalf and is required to keep your data secure.
Website Hosting
Our website is hosted by Squarespace. As part of providing website services, Squarespace may process certain technical information, including website analytics, security logs and cookies.
For more information, please refer to Squarespace's own Privacy Policy.
Cookies
Our website uses cookies to help it function correctly and to understand how visitors use the site.
Some cookies are essential, while others help us improve the website through anonymous usage statistics.
You can manage or disable cookies through your browser settings. If a cookie consent banner is displayed, you can also manage your preferences there.
Sharing Your Information
We only share your information where necessary to provide our services or where required by law.
This may include trusted subcontractors working on your project or professional advisers such as accountants.
We do not sell or rent your personal information.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes or enforce our agreements.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where appropriate
Restrict or object to certain processing
Request a copy of your personal information
Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ben and Jon Carpentry
Email: benandjoncarpentry@gmail.com
Telephone: 0787 547 9943